Shop Policies

Petersham Junios Rugby Union

PROCESSING YOUR ORDER

Payment must be made online and approved prior to the goods being made available for pick up.

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Goods can only be picked up from Petersham Juniors, No Delivery option is available; all orders are to be picked up at allocated times, as outlined below.

 

PICK UP TIMES

Pick Up is either at Tuesday or Thursday night Training sessions, unless another time and location is agreed with the Club post the purchase of your goods.

We will endeavour to get your order to you ASAP.

All orders processed by 5pm on a Friday, will be made available for collection at the following weeks training sessions. When ordering, please confirm which training sessions is your preferred pick up night.

In some circumstances, orders may take longer than expected. Petersham Juniors will contact you in this instance to advise the likely timeframe in regard to the goods being available.

 

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, please advise us IMMEDIATELY. We will not accept any returns or provide refunds of items that have been tampered with, or are not in their original condition. If you receive a damaged item please contact us within 5 days of pick up and do not throw it away as we will require proof that the item has been damaged.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

 

REFUNDS, RETURNS AND EXCHANGES

Only items purchased on the Petersham Juniors website can be returned for refund or exchange.

Should you make an error when ordering online; Petersham Juniors will gladly exchange your item for the item you intended to purchase. The returned item must be undamaged and in its original saleable condition. You are responsible for returning the goods to the Club at one of the outlined pick up times.

We will ensure that we pack your order with the greatest of care, but in the circumstance of your order being delivered in a damaged state or error of goods received than ordered on line, contact Petersham Juniors within 5 days of pick up to discuss replacement of goods.

 

SECURITY AND ONLINE TRANSACTIONS USING CREDIT CARDS

Petersham Juniors Rugby Club understands your security concerns and has developed a safe and secure environment for you to transact online. We use encryption software to protect your credit card information and to provide transaction security. This means that all of your personal information, including name and address and credit card number, can't be read as it travels across the Internet from your computer to the Petersham Juniors Rugby Club's computer, or from our computer to a bank. Your credit card details are not stored in our computer system.